Experienced Customer Relationship Representative – Remote Seasonal Position

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

*Join arenaflex, a leading provider of Proven Winners plants in the U.S., as we continue to grow and expand our eCommerce department.**

Are you a customer service enthusiast with a passion for gardening and eCommerce? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Relationship Representative to join our team on a seasonal basis. As a key member of our eCommerce department, you will be the voice of our brand, representing arenaflex through communications with customers over the phone and via email.

*About arenaflex**

arenaflex is a co-founder and largest provider of Proven Winners plants in the U.S. With a strong commitment to customer satisfaction and a passion for innovation, we have built a reputation for excellence in the industry. Our eCommerce department is a vital part of our business, and we are looking for a talented Customer Relationship Representative to help us continue to grow and succeed.

*Responsibilities**

As a Customer Relationship Representative, you will be responsible for providing outstanding customer service to all eCommerce customers via phone, email, and chat. Your primary duties will include:

Developing and maintaining good customer relations by acting as their resource, champion, problem solver, and in-house advocate
Answering phone calls, online questions, chats, and closing cases
Tracking and documenting customer interactions from first contact to post-sales feedback through Salesforce with detailed cases to create actionable reports for management
Ordering replacement plants for customers
Actively participating in all meetings, sharing successes and challenges, asking questions, and providing suggestions for improvement
Exceeding service level expectations with all internal and external customers

*Requirements**

To be successful in this role, you will need:

A minimum of 2 years of experience in a customer service role or similar position
A minimum of 2 years of experience with Microsoft Office
Salesforce experience is a plus, but not a necessity
Relevant college coursework preferred
A positive and grateful attitude, with a genuine care for each customer and their experience with our brand
The ability to quickly learn and adapt to new computer systems, company-specific computer programs, and other new technology
The ability to appropriately acknowledge challenges and successfully resolve conflicts as needed both internally and with customers
The ability to earn and maintain the trust and respect of all employees, co-workers, and customers

*Work Environment and Culture**

As a remote employee, you will have the flexibility to work from home and enjoy a casual office setting. Our company culture is built on the values of:

Row Together: Serving each other with dignity and professionalism, building trust and loyalty through responsible actions and honest relationships
Do The Right Thing: Making ethical, transparent, and well-intentioned decisions, focusing on what's best for our company, customers, and each other
Look Around Corners: Taking calculated risks, simplifying processes, embracing, and approaching new ideas with the question, "how can we?"
Embrace Challenges: Anticipating and attacking challenges to meet goals and to honor commitments
Live Long & Prosper: Creating and maintaining a safe and healthy facility, identifying, openly discussing, and fixing issues that pose risks to the safety and health of all employees and visitors
Reach For The Stars: Taking pride in producing the highest quality products and services that exceed our customers' expectations

*Compensation and Benefits**

Starting hourly rate of $16.50, with potential for increase based on skill and experience
Flexible scheduling, with options for part-time or full-time seasonal positions
Work from home opportunities
Casual office setting
Opportunities for career growth and professional development

*How to Apply**

If you are a motivated and customer-focused individual with a passion for gardening and eCommerce, we encourage you to apply for this exciting opportunity. Please submit your application, including a cover letter and resume, to our website at [insert link]. We look forward to hearing from you!