Job Description
We are a digital agency and software company delivering AI-powered engagement, compliance, and insight solutions that help brands scale and enrich customer experiences across social and digital channels.
We are seeking a hands-on Product Manager with a strong balance of product execution and product marketing experience to support the development of AI-enabled enterprise SaaS products. This role is ideal for a Product Manager who can translate customer and market needs into product strategy, clearly articulate value and positioning, and partner closely with Marketing, Sales, and Engineering to bring AI-powered capabilities to market.
You will play a key role in product roadmap execution, go-to-market readiness, and customer-facing product communication, supporting the launch and adoption of machine learning–driven features in a fast-paced, remote-first environment.
Responsibilities
- Product Strategy & Market Insight
- Conduct market, competitive, and customer research to identify unmet needs, product opportunities, and differentiation
- Partner with Product Leadership to support roadmap planning and prioritization aligned with business and market goals
- Requirements & Delivery
- Gather, document, and refine product requirements by collaborating with stakeholders, customers, Engineering, and UX
- Translate product concepts into clear user stories, functional requirements, and acceptance criteria
- Collaborate closely with Engineering and UX throughout the Agile development lifecycle to ensure high-quality delivery
- Participate in testing and validation of features prior to release
- Product Marketing & Go-To-Market
- Define and articulate product value propositions, positioning, and key messaging in partnership with Marketing
- Support product launches, including release planning, internal enablement, and external communications
- Develop and contribute to product documentation, sales enablement materials, and customer-facing collateral
- Communicate product updates, roadmap progress, and release information to cross-functional and non-technical audiences
- Customer & Partner Engagement
- Support customers in product usage, adoption, and feedback collection
- Collaborate with Sales, Support, and Professional Services to ensure successful rollout and ongoing adoption
- Support third-party vendor and partner integrations, ensuring alignment with product strategy and customer value
- Required Experience
- 3+ years of Product Management experience in Enterprise SaaS or B2B software environments
- Demonstrated experience supporting product launches, positioning, and go-to-market initiatives
- Experience working on AI-enabled or data-driven products
- Working knowledge of AI/ML concepts and model-powered features (no data science background required)
- Strong ability to translate customer, market, and business needs into clear product requirements
- Experience collaborating closely with Marketing, Sales, and Customer-facing teams
- Familiarity with APIs, integrations, and cloud-based platforms
- Experience working in Agile/Scrum environments using tools such as Jira, TargetProcess, or similar
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