Job Description
Note: The job is a remote job and is open to candidates in USA. Veterinary Innovative Partners is a network of veterinarian-owned-and-operated hospitals across twelve states, seeking a dedicated Customer Service Representative/Receptionist. In this role, you will be the first point of contact for clients, providing exceptional service and support while managing appointments and administrative tasks.
- Responsibilities
- Greet clients warmly and professionally, creating a welcoming and comforting atmosphere
- Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources
- Answer phone calls, address client inquiries, and provide information about our services and policies
- Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork
- Process payments accurately and provide clients with detailed invoices and receipts
- Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions
- Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication
- Handle administrative tasks such as filing, faxing, scanning, and data entry
- Manage and update client information in the practice management software
- Provide basic information about preventive care, vaccinations, and medications
- Assist clients with completing forms, explaining treatment plans, and addressing concerns
- Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service
- Assist in coordinating appointments, procedures, and special requests
- Skills
- Excellent interpersonal and customer service skills, with a friendly and professional demeanor
- Strong communication skills, both verbal and written, for effective client interaction and team collaboration
- Ability to multitask and handle a fast-paced environment with attention to detail
- Proficiency in using computer software, including practice management systems and Microsoft Office
- Organizational skills to manage appointments, records, and administrative tasks
- Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being
- Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus
- Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Paid Holidays
- Short Term & Long Term Disability
- Training & Development
- Tuition assistance
- Uniform allowance
- Discounted healthcare for personal pets
- Company Overview
- Veterinary Innovative Partners is a veterinary hospital and serves on committees of veterinary associations. It was founded in undefined, and is headquartered in Fairfax Station, Virginia, USA, with a workforce of 501-1000 employees. Its website is https://vip-vet.com.
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