Job Description
Introduction to arenaflex
At arenaflex, we are passionate about delivering exceptional customer experiences and making a lasting impact in the fantasy sports industry. As a leader in digital transformation, we have been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. Our team is dedicated to providing superior fan experiences every day, and we are excited to bring on board a Fantasy Sports Enthusiast and Customer Service Specialist to join our remote team.
Job Overview
In this role, you will have the opportunity to combine your passion for sports with your exceptional customer support skills to provide an unparalleled experience for our customers. As a Fantasy Sports Enthusiast and Customer Service Specialist, you will support an interactive fantasy sports platform, providing player advice and resolving customer inquiries in a fast-paced and dynamic environment. If you dominate your Fantasy Sports league, year after year, and have a strong opinion on whether IDPs or a Team Defense is the better option, we want to hear from you!
Key Responsibilities
- Provide superior customer support and player advice to customers via phone, email, or chat
- Resolve customer inquiries and issues in a timely and professional manner
- Utilize knowledge of sports to provide expert advice and guidance to customers
- Efficiently navigate website and digital platforms to resolve customer issues
- Collaborate with internal teams to resolve complex customer issues
- Meet and exceed customer satisfaction targets and quality standards
Essential Qualifications
- High school diploma or GED
- Ability to type 30+ words per minute
- 1+ year of customer service experience
- Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills
- Efficient in website/digital navigation and interaction
- Strong knowledge of and passion for sports
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Proficient in Microsoft programs
Preferred Qualifications
- Previous experience in fantasy sports or a related field
- Knowledge of fantasy sports platforms and rules
- Experience working in a remote environment
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
Skills and Competencies
To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will also need to be proficient in Microsoft programs and have strong knowledge of sports. Additionally, you will need to be able to multitask, prioritize, and manage your time effectively to meet and exceed customer satisfaction targets.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Fantasy Sports Enthusiast and Customer Service Specialist, you will have the opportunity to advance your career and develop new skills. We offer paid training and advancement opportunities, with 80% of our frontline leaders being promoted from within. You will also have access to monthly rewards and recognition programs, as well as employee discounts and EAP and Health and Wellness programs.
Work Environment and Company Culture
At arenaflex, we pride ourselves on our positive and supportive work environment. We are a digital transformation company that has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world's most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services. We are committed to diversity and inclusion and are an equal opportunity employer.
Compensation, Perks, and Benefits
We offer a competitive hourly rate of $15.25, as well as a range of benefits, including medical, dental, and vision benefits, paid training and PTO, and advancement opportunities. You will also have access to additional pay incentives, monthly rewards and recognition programs, employee discounts, and EAP and Health and Wellness programs.
Technical Requirements
To work remotely with us, you will need to have excellent Internet connectivity, with internet access speeds of 2 Mbps upload and 10 Mbps download. You will also need to have a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. Wireless and/or satellite Internet Service Providers are not compatible with our systems.
Conclusion
If you are a fantasy sports enthusiast with a passion for delivering exceptional customer experiences, we want to hear from you! As a Fantasy Sports Enthusiast and Customer Service Specialist at arenaflex, you will have the opportunity to combine your passion for sports with your exceptional customer support skills to provide an unparalleled experience for our customers. Apply now to join our remote team and take the first step in an exciting and rewarding career with arenaflex.
Apply Now