[Remote] Sales Enablement Program Manager, Multi-Location (Remote)

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Yelp is seeking a Sales Enablement Program Manager to lead cross-team programs that enhance seller performance across their sales organizations. The role involves owning strategic enablement programs, driving training, and collaborating with cross-functional teams to improve sales effectiveness.

Own multi-segment onboarding and certifications end to end: define competencies, curriculum maps, and assessment standards; reduce ramp time and increase productivity
Lead product and launch readiness: run needs analysis, coordinate cross-functional content, drive training and change management, and report adoption/impact to senior leaders
Set content strategy and governance: establish taxonomy, versioning, review cadences, and deprecation; keep playbooks and tool guides current and discoverable in the LMS/CMS; publish updates via wiki/newsletter
Design and deliver at scale: create blended learning (ILT/vILT, eLearning, microlearning), practice/reinforcement, and certification paths; enable a distributed field with concise assets and job aids
Implement measurement and ROI: define KPIs/OKRs for programs, build dashboards with RevOps, run experiments/A-B tests, and iterate based on data and field feedback
Lead cross-functional collaboration: create program charters and RACIs; align Sales, CS, Ops, Product, and Marketing; manage dependencies and drive decisions in senior forums
Drive tool enablement at scale: partner with owners of Salesforce, Highspot, LinkedIn Sales Navigator, Yesware, etc., to design training, streamline workflows, and propose scalable improvements
Coach and mentor Enablement Specialists and SMEs: set quality bars, provide reviews/feedback, and share templates and standards that raise the bar across the team
Facilitate high‑impact sessions: lead complex trainings, executive briefings, and train‑the‑trainer programs; represent Enablement confidently in senior meetings
Stay current on digital advertising, Yelp products, and sales best practices; translate insights into actionable enablement that changes behavior and outcomes

6–8+ years in sales enablement, sales support/ops, L&D; proven ownership of cross-functional programs with measurable results
Executive-level communication: writes and presents clearly without review; confidently drives discussions and decisions in senior meetings
Instructional design excellence: builds complex curriculum across ILT/vILT, eLearning, and self‑serve; sets objectives, creates assessments/certifications; applies frameworks (e.g., Bloom's, ROPES) effectively
Program/project management pro: leads multiple complex workstreams, anticipates risks, aligns stakeholders, and delivers on time with a clear roadmap
Data/analytics fluency: Sheets/Excel, Slides/PPT; builds dashboards with RevOps; uses insights to guide decisions and drive significant outcomes
Tools expertise: LMS/CMS (e.g., Exceed, Rise 360, Highspot), Google Workspace, Slack, Canva, SFDC; identifies limitations and proposes scalable improvements
Strong cross-functional collaboration and stakeholder management with senior leaders across Sales, CS, Ops, Product, and Marketing
Creative, learner‑first mindset; designs for a remote‑first, distributed field with practical application and reinforcement
Bachelor's degree or equivalent experience
Nice to have: instructional design/curriculum/performance certifications (e.g., CPTD, CTT+, Kirkpatrick), MEDDICC or similar methodology, familiarity with digital advertising (CPM/CPC/CPA, targeting, measurement/attribution)

Full medical, vision, and dental
15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
Up to 14 weeks of parental leave
Monthly wellness subsidy
Work from home reimbursement
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan

Yelp is an online platform that connects people with great local businesses through user-generated reviews and recommendations. It was founded in 2004, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.yelp.com.

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