Job Description
About the position
The Amazon Web Services Professional Services (ProServe) team is looking for an experienced ProServe Area Delivery Leader (PADL) to join our Associate to Consultant (A2C) Shared Delivery Team (SDT) to help us grow our early-in-career talent. This senior leadership role is responsible for all delivery activities within the Area (single/multi-country or Practice/Industry), ensuring optimal support while maximizing team utilization and revenue performance. You'll report to the Geo Delivery Leader serving as a strategic advisor to customers, partners, and internal AWS teams. As PADLs you will coach, manage, and guide Delivery Practice Managers (DPMs) and their teams, to ensure they are providing best in class solutions for customers and partners. Routinely engaging with C-level executives within our customers, you will be responsible for ensuring Area SDTs work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. PADLs primarily drive their teams to partner with ProServe Account Executives to identify, understand, and define business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and successfully executing SOWs. Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team growth and performance through implementing tailored people development plans, ensuring Area SDTs are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. PADLs success is primarily measured through the Area P&L by delivering customer engagements on time, within budget, and exceeding customer expectations (CSAT).
- Responsibilities
- Leading and managing the Area Shared Delivery Team, overseeing Delivery Practice Managers (DPMs) and their teams
- Ensuring delivery of best-in-class solutions for customers and partners, meeting and exceeding satisfaction targets
- Driving business development initiatives and provide portfolio guidance and oversight
- Collaborating with ProServe Account Executives to identify and define customer business outcomes
- Managing the Area P&L, optimizing team growth, performance, and utilization
- Serving as an escalation point for Sales and Delivery teams, engaging in pre-sales, in-flight projects, and post-implementation reviews
- Requirements
- 10+ years in IT and/or Management Consulting/Services, with at least 5 years in a senior leadership or people leader role
- Experience leading cloud transformation projects
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- Experience recruiting, onboarding, training, mentoring, and/or staffing consultants or other customer-facing professionals
- Nice-to-haves
- Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships
- Advanced knowledge of AWS services and cloud computing trends
- Strong people management and performance management skills
- Proficiency in financial analysis, contract management, and risk management
- Ability to navigate complex stakeholder relationships and drive change
- Strategic thinking and decision-making capabilities in ambiguous environments
- AWS certifications, Project Management certification (PMP, PRINCE) and/or Agile (e.g., APM, CSM, PMI-ACP, SAFe SM, CSPO) certification
Apply Now
Apply Now