Job Description
About Lewis, Hopkins & Williamson, Inc.
Lewis, Hopkins & Williamson, Inc. is a century-old independent insurance agency providing personalized commercial, personal, life, and private client insurance solutions. Built on trusted relationships and client-first service, LH&W has served individuals and businesses from West Chester and beyond since 1913. ()
Position Overview
The Commercial Lines Team Lead is a leadership-oriented, hands-on role responsible for managing a growing book of commercial insurance business and supervising a team to deliver exceptional service to clients. This individual thrives on challenge, navigates ambiguity with confidence, and isn’t afraid to roll up their sleeves to support clients and help grow the department.
Key Responsibilities
- Client & Book of Business Management
- Manage a book of business consisting of the agency’s “key” clients, providing outstanding client service.
- Oversee renewals, coverage reviews, endorsements, and policy changes.
- Identify risks and opportunities for improved coverage or cross-sell solutions.
- Resolve client escalations promptly and professionally.
- Team Leadership & Development
- Supervise and mentor commercial lines account managers and support staff.
- Provide coaching, training, and structured feedback to develop talent.
- Assist in hiring and onboarding.
- Establish workflows and service expectations for the team.
- Operations & Department Growth
- Streamline and document commercial lines procedures.
- Drive retention and service excellence initiatives.
- Collaborate with producers to support new business and account transitions.
- Help shape departmental goals and metrics.
- Carrier & Agency Collaboration
- Maintain strong underwriting relationships.
- Support complex submissions.
- Keep current on carrier products, appetite, and industry trends.
- Act as a technical resource for agency staff.
- Required Qualifications
- 7+ years of commercial insurance experience in an agency environment.
- Good working knowledge of key commercial lines (GL, Property, Auto, WC, Umbrella, Cyber, D&O, etc.).
- Experience supervising, mentoring, and training staff.
- Active Property & Casualty license.
- Excellent organizational, analytical, and communication skills.
- Comfortable in a dynamic, evolving environment.
- Ideal Candidate Attributes
- Self-starter who embraces challenges and ambiguity.
- Resourceful problem-solver with a client-first mindset.
- Team-oriented leader who develops others.
- Strategic thinker with a practical, outcome-focused approach.
- Growth mindset – wants to be a part of scaling the agency.
- Experience with AMS360 a plus.
- Benefits
- Competitive base salary + performance-based bonus.
- Health, dental, vision insurance. (100% employer paid for the employee)
- Life, STD, and LTD insurance.
- Retirement with company match.
- Paid time off + holidays + off on your birthday.
- Licensing and continuing education support.
- Career growth opportunities.
- Why Join LH&W?
- Work with a respected independent agency with deep community roots and a collaborative culture
- Opportunity to expand skills
- Supportive team environment with hybrid flexibility
Pay: $95,000.00 - $105,000.00 per year
- Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Work Location: Remote
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