Sales - Operations Analyst (NY Remote)

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

Serve as the operational backbone of KBRA Analytics’ high-growth sales engine, translating every prospect conversation into a flawlessly executed contract that protects revenue, accelerates deal velocity, and delights clients.
Own the end-to-end contract lifecycle—from initial intake through redlines, approvals, signature, and post-execution amendments—while juggling 50+ concurrent deals ranging from $5K pilots to seven-figure enterprise licenses.
Draft, customize, and negotiate standard and non-standard agreements (MSAs, NDAs, SOWs, renewals, upsells) that precisely reflect negotiated commercial terms, license metrics, pricing tiers, and data-usage rights, ensuring zero revenue leakage or compliance exposure.
Act as the primary point of contact for client procurement, legal, and finance teams during the contracting phase, fielding questions on invoicing schedules, renewal triggers, user-count definitions, and data-security addenda with confidence and clarity.
Build and continuously refine a scalable contract playbook that standardizes fallback positions, clause libraries, approval matrices, and exception logs, cutting average redline cycles by 25% within your first six months.
Partner daily with Sales Directors to translate complex product configurations into simple, accurate order forms; you’ll translate “we need 3-year access to KBRA CreditLens for 150 named users plus API feeds” into a bullet-proof document in under 30 minutes.
Coordinate cross-functional reviews with Legal (risk), Finance (revenue recognition), and Administration (security & privacy) to secure approvals in <48 hours, escalating only when strategic exceptions threaten margin or policy.
Maintain the CRM contract repository (Salesforce) with meticulous metadata—close dates, renewal flags, pricing indexes—so leadership can run real-time pipeline and churn-forecast dashboards without manual scrubbing.
Design and deliver monthly “Deal Desk” reports that spotlight bottlenecks, win/loss insights, and pricing trends, influencing product packaging and discount policy for the next quarter.
Champion the client experience: proactively communicate status, set clear expectations, and shepherd every stakeholder through e-signature, ensuring NPS scores for the contracting phase stay above 70.
Support ad-hoc strategic initiatives such as M&A integration, new product launches, or geographic expansion by rapidly drafting region-specific templates and training sales teams on updated workflows.
Contribute to a culture of continuous improvement by leading quarterly retrospectives, A/B testing new clause language, and mentoring junior analysts on negotiation tactics and systems hygiene.

2–4 years of experience in SaaS or financial-information services, managing high-volume, high-complexity contracts or order management cycles.
Demonstrated fluency with Salesforce CPQ or equivalent quoting tools; advanced Excel skills for pricing scenario modeling.
Bachelor’s degree in Business, Finance, Legal Studies, or related field; paralegal certification or familiarity with contract law strongly preferred.
Proven ability to multitask under tight deadlines—comfortable toggling between 10+ active negotiations while maintaining 99% accuracy.

Fully remote-first culture with quarterly in-person team summits in NYC and flexible PTO policy.
Comprehensive medical, dental, and vision coverage starting day one, plus 401(k) with 6% company match.
Annual professional-development stipend of $3,500 for certifications, conferences, or advanced coursework.
Equity participation through KBRA’s employee stock-purchase plan, aligning your success with firm performance.

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