Job Description
Note: The job is a remote job and is open to candidates in USA. The Cincinnati Insurance Companies is seeking an application system administrator to support and maintain application/system environments. The role involves installing software, managing user permissions, and providing debugging assistance, as well as monitoring system performance and coordinating disaster recovery activities. Responsibilities • Test (operational readiness/smoke test) third-party application software, upgrades and patches on servers • Maintain third-party software on servers • Manage generic and service accounts (e.g. change passwords, decommission) • Validate and monitor software/server access • Create and deploy DEV, QAT and PROD (if applicable) build packages • Evaluate and recommend third-party software upgrades • Optimize/configure third-party software on servers for multiple service areas • Configure and install third-party software, upgrades and patches on servers • Optimize generic and service accounts (e.g. change passwords) • Coordinate software/hardware installs and upgrades with IT Infrastructure resources • Provide debugging assistance to developers • Set up and maintain application user permissions • Review application-related documentation to identify and communicate pertinent upgrades/enhancement packs • Analyze the effects of software/configuration changes on other systems • Work together with development team (if applicable) and source integrity team for the first installation of application software/components and releases into environments (UAT, PROD) using their tools and processes for initial server deploys where applicable • Configure and modify schedule tool for software cycles and processes (schedule jobs and processes) • Monitor performance of third-party jobs/cycles and request additional capacity whenever necessary • Monitor storage in regard to supported environments and request storage changes • Monitor log files associated with third-party applications and automate monitoring and deleting of log files based on retention guidelines • Generate, maintain and analyze system performance metrics • Make recommendations for system performance improvement and availability • Provide on-call support (i.e. incident management/outages) • Validate Firewall, LoadBalancer and Server Configuration changes based on software and service area needed • Create and execute database scripts and queries • Validate/verify system backups are in place • Plan and coordinate backup strategies • Maintain and support databases • Develop and submit firewall requests • Plan and coordinate disaster recovery activities (i.e. environment, documentation, etc.) • Perform troubleshooting • Develop and follow multiple environment restart/recovery procedures and test plans • Handle the start and completion of application services • Implement and maintain interfaces • Coordinate with team and IT groups to develop or enhance existing solutions • Identify integration points and reusable components between systems • Research new technologies and provide recommendations based on impact • Evaluate topologies making recommendations to optimize environments for changes in services • Provide technical assistance to developers and other IT service areas • Create and update scripts to automate system administration tasks • Review system architecture design for potential system limitations, compliance with architecture standards and make recommendations • Use third-party diagnostic tools and work with vendors to troubleshoot application issues • Train/mentor less experienced associates • Proactively recommend service area process improvements • Understand and apply change, incident, release and problem management processes • Understand and correctly follow service area/IT procedure, processes and standards • Understand and follow internal and external audit compliance requirements • Serve as the technical lead for upgrades of third-party application to new version • Manage service requests (i.e. priority, coordination of tasks, reporting) • Assist with resource assignments (i.e. project work efforts, non-project work efforts, on-call support) • Create team communication plan for status meetings • Manage pager and support rotation schedule • Perform change manager responsibilities Skills • Experience with system application architecture, database schemas and development tools • Experience with supporting, troubleshooting and problem-solving production issues • Familiar with .NET, WebSphere, Oracle, AIX and Linux • Moderate understanding of web service technologies • Experience with MQ and MIM • Moderate understanding of jboss • Familiar with XML technologies • Experience with SQL Server, SQL and DB2 • Effective communication skills both verbally and in writing • Work and communicate effectively with others to achieve results • Build relationships while addressing business needs with strong customer service skills • Embrace change that supports continuous improvement • Commit to a career of learning by seeking and taking advantage of educational opportunities • Work independently, show willingness to perform any task and ask for additional work and responsibility • Focus on results, commit to tasks, work decisively and follow through • Develop associates through mentoring and coaching • Create success plans to advance knowledge, skills and capabilities • Motivate others by offering to help and demonstrating respect • Align associate activities to departmental and company goals • Define and clearly communicate expectations • Provide meaningful, continuous feedback • Lead by example Benefits • Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. • Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career. • To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Company Overview • The Cincinnati Insurance Companies markets business, home and auto insurance products through independent insurance agencies. It was founded in 1950, and is headquartered in Fairfield, Connecticut, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship • The Cincinnati Insurance Companies has a track record of offering H1B sponsorships, with 7 in 2025, 2 in 2023, 1 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job