Job Description
At arenaflex, we're passionate about connecting talented individuals with exciting career opportunities that foster growth, learning, and success. As a leading staffing expert in the industry, we're dedicated to helping you discover what's next in your career. If you're looking for a challenging and rewarding role that offers a chance to make a real impact, we invite you to explore our exciting opportunity for an Experienced Customer Service Representative. **About arenaflex** arenaflex is a forward-thinking company that's committed to innovation and excellence in everything we do. We're a leading advocate for temporary and non-traditional workstyles, recognizing the value they bring to individuals and organizations alike. Our mission is to connect great people with great companies, providing opportunities for growth, learning, and success. With a diverse range of employment opportunities spanning various industries and workstyles, we're proud to be an Equal Employment Opportunity and Affirmative Action employer. **Why Join arenaflex as a Customer Service Representative?** * **Temp-to-Hire Opportunity**: This role offers a chance to gain valuable experience and skills, with the potential to transition to a permanent position. * **Competitive Pay**: Enjoy a competitive hourly rate of $20.00 per hour, with weekly pay and a full benefits package upon permanent hire. * **Growth and Development**: As a Customer Service Representative, you'll have the opportunity to develop your skills and expertise, with a clear path for career advancement. * **Diverse and Inclusive Work Environment**: Join a team that values diversity, inclusivity, and respect, with a commitment to creating a positive and supportive work environment. **Key Responsibilities** As an Experienced Customer Service Representative, you'll be responsible for: * Handling all incoming issues and resolving them using smart customer-focused decision-making skills. * Acting as a liaison between the warehouse, office, and customer, researching, resolving, and tracking customer issues regarding service failure, product returns, incorrect shipments, etc. * Following up on all outstanding tasks to ensure completion and providing updates to customers as needed. * Anticipating and mitigating any issues before they can negatively impact the customer experience. * Assisting hospitals with product conversions and special reporting needs. * Responding quickly and professionally to customer telephone questions and concerns. **Essential Qualifications** To succeed in this role, you'll need: * Excellent communication skills and the ability to practice proper phone and email etiquette. * Previous customer service experience, with a strong track record of resolving customer issues. * Working knowledge of Microsoft Office and a willingness to train in Salesforce. * Basic skills with a moderate level of proficiency, with the ability to consult with senior peers on non-complex projects. * A High School Diploma or GED. **Preferred Qualifications** While not essential, the following qualifications would be beneficial: * Experience working in a fast-paced customer service environment. * Knowledge of the healthcare industry and its regulations. * Familiarity with CRM software and customer service tools. * Strong problem-solving and analytical skills. **Skills and Competencies** To succeed in this role, you'll need to possess: * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work independently and as part of a team. * Strong attention to detail and organizational skills. * Ability to adapt to changing priorities and deadlines. **Career Growth Opportunities and Learning Benefits** As a Customer Service Representative at arenaflex, you'll have access to: * Ongoing training and development opportunities to enhance your skills and expertise. * A clear path for career advancement, with opportunities to move into leadership roles. * A supportive and inclusive work environment that encourages growth and learning. * A competitive salary and benefits package, with opportunities for bonuses and incentives. **Work Environment and Company Culture** arenaflex is committed to creating a positive and supportive work environment that values diversity, inclusivity, and respect. Our company culture is built on a foundation of: * Respect and empathy for all employees and customers. * Open communication and transparency. * A commitment to innovation and excellence. * A focus on employee well-being and work-life balance. **Compensation, Perks, and Benefits** As a Customer Service Representative at arenaflex, you'll enjoy: * A competitive hourly rate of $20.00 per hour, with weekly pay. * A full benefits package, including health, dental, and vision insurance. * Paid time off and holidays. * Opportunities for bonuses and incentives. * A supportive and inclusive work environment that encourages growth and learning. **How to Apply** If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. Apply Now! For more information about arenaflex and our employment opportunities, please visit our website. Apply for this job