Job Description
Note: The job is a remote job and is open to candidates in USA. Velocity Clinical Research, Inc. is seeking a Vice President of Patient Experience & Recruitment to lead the strategic vision and operational execution of patient engagement and recruitment across their multi-site clinical research organization. This role will drive innovation in AI-powered patient matching and enhance the patient journey through effective recruitment strategies and technology enablement. Responsibilities • Architect and evolve the people, processes, and technology that make up the PER operating model, integrating centralized planning and site-level execution, with global awareness • Champion the use of the Velocity’s technology platform to enhance AI-driven patient-matching, scheduling, and retention for a scalable, repeatable, positive participant journey • Align recruitment strategies with sponsor expectations, regulatory guidance, and organizational growth goals • Prioritize project execution, monitor tactical performance, conduct continuous change management, and direct efficient resource allocation to achieve company revenue and EBITDA targets and support sustainable growth • Lead through matrix collaboration across internal stakeholder groups with objective decision-making toward continuous improvement in execution of participant recruitment and engagement • Oversee centralized recruitment operations including call center operations (PERC), participant marketing, technology, and vendors • Monitor KPIs for objective, data-driven decision making across recruitment funnel stages – lead generation, pre-screening, scheduling, consent, randomization, and retention – and channels to achieve favorable operational outcomes and financial efficiency • Lead initiatives to promote show rates, lead-to-screen conversion, and participant retention through data-driven engagement and pre-screener optimization • Leverage financial insights to evaluate recruitment ROI, manage budgets, and ensure cost-effective execution across centralized and site-level operations • Partner with Site Operations to maximize use of available organizational capacity and to ensure local execution aligns with centralized strategy • Partner with Product and Analytics teams to shape the VISION roadmap, define new AI use cases, and measure technology ROI across recruitment operations • Build strategic partnerships with sponsors, CROs, and participant recruitment vendors that drive new awards and best-in-class positioning for Velocity • Negotiate vendor contracts, facilitate oversight and governance of vendor performance • Integrate data and technologies for comprehensive transparency and understanding of performance and to align financial incentives with external stakeholders • Represent Velocity at industry forums, sharing thought leadership on recruitment innovation and patient experience • Establish roles, team structures, and ways of working necessary to execute PER activities efficiently and effectively • Proactively utilize tech-enablement as means to improve PER role performance and satisfaction • Lead, mentor, and develop PER team members • Challenge the status quo and foster a culture of accountability, innovation, and continuous improvement • Support succession planning and professional development across recruitment functions Skills • Strong leadership, communication, and stakeholder management skills • Enthusiasm for use of technology and AI as business imperatives • Analytical approach toward objective, data-driven decision-making • Global leadership of centralized call center operations, patient marketing, CRM systems, and vendor negotiations / oversight • Expertise in inclusive engagement strategies for clinical trial participant populations across diverse classifications • Ability to navigate complex organizational structures and drive cross-functional collaboration • Confident to positively facilitate change and hold stakeholders accountable • Demonstrated financial acumen • Bachelor's degree preferred; Master's in public health, clinical research, or business preferred • 15+ years in clinical research, healthcare operations, patient recruitment and/or patient marketing in life sciences, with 5+ years in senior leadership • Proven success in scaling recruitment strategies across diverse geographies, populations, and therapeutic areas • Deep understanding of GCP, regulatory compliance, and ethical patient engagement • Leading or contributing to healthtech implementation initiatives • Bachelor's degree preferred; Master's in public health, clinical research, or business preferred Company Overview • Velocity is the world’s leading organization of fully integrated clinical research sites. It was founded in 2017, and is headquartered in Durham, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is Apply tot his job