Job Description
Note: The job is a remote job and is open to candidates in USA. Blueland is reimagining everyday cleaning essentials with innovative products that prioritize sustainability. The Logistics Coordinator – DTC & Parcel will manage parcel-level shipping and fulfillment operations, ensuring timely and accurate delivery while monitoring shipping KPIs and resolving fulfillment issues. Responsibilities • Own the day-to-day execution of parcel shipments, including DTC orders, drop-ship orders (Amazon FBM, TikTok Shop, Costco.com, etc.), and wholesale platforms • Produce and monitor daily shipping reports and KPIs (e.g., on-time delivery, carrier performance, issue resolution time), analyze trends, and proactively identify opportunities for improvement • Serve as the first line of response to fulfillment issues or delays, partnering closely with our 3PL to clear errors and ensure timely resolution • Collaborate with the Supply Planning team to identify inventory gaps and resolve backorders • Collaborate with our 3PL to track inventory levels and communicate risks related to stockouts, overstock, or misallocated inventory • Support the management of BOMs and new item setup in the ERP and 3PL’s WMS platform • Partner with the commercial and CX teams to manage fulfillment expectations across all DTC and drop-ship channels • Provide documentation to and investigative support for the accounting and finance teams during month-end close and other regular financial processes • Ensure accurate and timely routing of orders across systems (e.g., Shopify, CommerceHub/Rithum, TikTok Shop, Celigo), verifying that shipping methods, SLAs, and order requirements are met • Maintain data cleanliness in ERP, WMS, and shipping platforms to ensure seamless fulfillment operations • Support new DTC channel launches and promotion campaign planning through logistics coordination and system preparedness • Assist in advancing continuous improvement initiatives related to parcel cost efficiency, service levels, and customer delivery experience • Contribute to broader operations planning and reporting efforts through daily, weekly, and monthly performance reports and KPI reviews Skills • Minimum 2 years of experience in logistics, operations, or e-commerce fulfillment, ideally within a CPG or omnichannel environment • Familiarity with parcel shipping workflows and carriers, including platforms like Shopify, Amazon Seller Central, TikTok Shop, and SPS Commerce • Direct experience working with 3PLs, including issue resolution, performance tracking, and inventory management • Strong organizational and communication skills with the ability to manage multiple priorities in a fast-paced environment • Demonstrated proficiency in Excel and experience working within ERP, WMS, and order management systems (NetSuite a plus) • Detail-oriented with a proactive mindset, strong analytical capabilities, and excellent cross-functional communication skills • Passion for sustainability and enthusiasm for contributing to Blueland's mission Benefits • Health benefits • Stock options • Generous paid time off • Paid holidays • Paid civic engagement days • Paid parental leave • 401k (employee contribution) • Professional development stipends • Remote work reimbursements • Various discounts to like-minded companies Company Overview • Blueland is a eco-friendly refillable cleaning supply retailer. It was founded in 2018, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is Apply tot his job