Job Description
Note: The job is a remote job and is open to candidates in USA. The Travel Corporation is committed to enriching lives through travel, and they are seeking an Instructional Designer for a temporary position. This role involves designing, developing, and delivering impactful training programs for contact center agents, ensuring the training content is accurate and aligned with business goals. Responsibilities • Design and develop CET training materials including lesson plans, facilitator guides, learner resources, and digital content • Create engaging content that supports knowledge retention, hands on practice, and confident application on the phones • Partner with product owners to gather SME input, validate content accuracy, and ensure training reflects current business processes • Facilitate live training sessions for agents, both virtual and in person • Lead train the trainer sessions for the global training teams, ensuring smooth transfer of knowledge and consistent program delivery • Collaborate with Training Managers to schedule sessions, integrate new modules into new hire training, and support practice activities • Adjust and refine training based on feedback from trainers, leaders, and agents to ensure ongoing quality and effectiveness • Partner with Continuous Improvement to capture process updates and incorporate changes into training materials • Maintain alignment between business operations, product updates, and all CET learning content • Contribute to a culture of continuous learning and improvement across the Training ecosystem Skills • Strong background in instructional design, curriculum development, and adult learning theory. • Proven experience facilitating virtual and in person training sessions. • Ability to translate complex product and process information into clear, digestible training materials. • Experience working with SMEs to gather requirements and validate content accuracy. • Ability to manage multiple workstreams, timelines, and stakeholder groups. • Strong communication skills and comfort partnering across teams and time zones. • Experience in contact center environments or similar operational settings is an advantage. • Experience creating customized training for cloud-based contact center platforms (e.g., Genesys CCaaS) is a plus. Company Overview • Worldwide travel expert, with 40 sales offices and 10,000 team members, 2 million customers annually to over 70 countries. It was founded in 1920, and is headquartered in Cypress, California, USA, with a workforce of 5001-10000 employees. Its website is Apply tot his job