Job Description
CX Coordinator. Berg Enterprises is seeking a detail-oriented Client Experience (CX) Coordinator to join our team. If you thrive in a fast-paced environment, excel at multitasking, and have a proven track record in administrative roles, we want to hear from you! Responsibilities. As a CX agent, you will play a pivotal role in our operations. Working closely with our VP, Brand and CX Coordinator your primary responsibilities will include: • Engaging with clients via email or their chosen medium for communication. • Coordinating and scheduling BEI technicians efficiently through Gmail and Salesforce. • Keeping client information and touchpoints current in Salesforce. • Maintaining transparent communication with department managers, staff, and clients. • Collaborate with service technicians to generate invoices and quotes, and ensure timely cash collection. • Addressing client complaints and inquiries promptly and satisfactorily. • Collaborating with cross-functional teams to ensure brand alignment specifically within the client service and client-facing aspects of the enterprise. Geography. This position will be based out of our PHX office. Hours. • 0700-1530 MST, Monday-Friday • Guaranteed 40-hour week Recommendations. Good to have, but not required: • 2+ years of administrative experience • 1+ year of scheduling or dispatching experience • Advance customer service and communication skills (written and verbal) • High attention to detail with the ability to complete tasks and follow through • Strong prioritization and organizational skills • Success in working efficiently in a fast-paced environment • Proficiency in Google Workspace and Salesforce is a plus. • No prior knowledge or experience working in HVAC is required. Apply tot his job