Job Description
Note: The job is a remote job and is open to candidates in USA. BruntWork is a remote service provider seeking a Spanish Bilingual Customer Support Representative. In this role, you will handle inbound calls for HVAC and plumbing companies, providing exceptional bilingual service and scheduling appointments using CRM technology. Responsibilities • Answer inbound calls professionally for multiple established HVAC and plumbing service companies • Schedule and coordinate service appointments using industry-leading Service Titan CRM software and Contact Center Pro • Provide outstanding bilingual customer service in both English and Spanish to serve Southern California's diverse customer base • Represent different company brands and geographic locations (San Diego, Los Angeles, Orange County, Inland Empire) with authentic local knowledge • Handle customer inquiries, appointment scheduling, and service coordination for heating, cooling, and plumbing needs • Maintain exceptional communication standards while seamlessly switching between multiple company identities • Work flexible schedules including day shifts, evening shifts, and after-hours coverage to ensure 24/7 customer support • Meet and exceed daily, weekly, and monthly performance metrics and quality standards • Collaborate effectively with a team of experienced agents and dispatchers in a fast-paced, professional environment Skills • Minimum of 3 years of customer service or call center experience with proven track record • Experience with CRM software systems, preferably Service Titan or similar appointment scheduling platforms • Flexible schedule availability including evenings, weekends, and various shift times • Excellent phone etiquette, professional demeanor, and strong verbal communication skills • Ability to handle high call volumes while maintaining accuracy and customer satisfaction • Comfortable working remotely while maintaining full integration with team operations and company systems • Previous experience in service industries or appointment scheduling is highly valued Benefits • HMO Coverage for eligible locations • Permanent work-from-home • Immediate hiring • Steady freelance job Company Overview • BruntWork builds cost-effective, efficient and scalable operational teams for businesses wanting to grow fast and effectively. It was founded in 2020, and is headquartered in Sydney, New South Wales, AUS, with a workforce of 5001-10000 employees. Its website is Apply tot his job