Job Description
Join the V Team at Verizon: Where Innovation Meets Customer Centricity
At Verizon, we're on a mission to power and empower how people live, work, and play by connecting them to what brings them joy. As a Customer Sales and Service Representative, you'll be at the forefront of delivering exceptional customer experiences on America's fastest and most reliable network. We're seeking a highly skilled and motivated individual to join our team, with a passion for sales, customer service, and technology. As a remote-based representative, you'll have the opportunity to work from home with occasional in-person trainings and meetings, and be part of a dynamic team that's shaping the future of communication.
About Verizon and Our Culture
At Verizon, we pride ourselves on being a community of people who anticipate, lead, and believe that listening is where learning begins. Our V Team is built on a foundation of innovation, creativity, and impact, with a strong commitment to diversity, equity, and inclusion. We celebrate our employees' differences and strive to create an environment where everyone feels valued, connected, and empowered to reach their potential. As a Verizon team member, you'll have access to a wide range of benefits, including health and wellness programs, 401(k) savings plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.
Key Responsibilities
- Deliver exceptional customer experiences by responding to incoming calls, emails, and requests about installation, disconnection, or changes to service.
- Instill confidence and loyalty in customers through thoughtful listening, utilizing knowledge of Verizon's products and services to effectively service and retain customers.
- Identify customer needs and proactively offer Verizon's products and services to meet monthly sales goals and deliver an outstanding customer experience.
- Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
- Verify service order accuracy and completeness, making corrections/changes as needed.
- Negotiate the collection of overdue bills.
- Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
- Manage various systems and work tools while engaging with customers on the phone.
Requirements and Qualifications
Essential Qualifications
- High school diploma or equivalent required; associate's degree or 2+ years of relevant experience preferred.
- Customer service call center experience; previous collections experience an asset.
- Experience with selling products and services; customer service skills essential.
- Demonstrated ability to communicate with detail and precision.
Preferred Qualifications
- Related associate's degree or 2+ years of relevant experience.
- Customer service call center experience.
- Previous collections experience.
- Experience with selling products and services.
- Customer service skills.
- Demonstrated ability to communicate with detail and precision.
Skills and Competencies
To succeed in this role, you'll need:
- Strong sales and customer service skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment with multiple priorities.
- Empathy and problem-solving skills to diffuse sensitive situations.
- Strong organizational and time management skills.
- Ability to work independently in a remote environment.
Career Growth Opportunities and Learning Benefits
At Verizon, we're committed to helping our employees grow and develop their skills. As a Customer Sales and Service Representative, you'll have access to:
- Comprehensive training programs to enhance your sales and customer service skills.
- Opportunities for career advancement and professional growth.
- Mentorship and coaching from experienced team members.
- A dynamic and supportive work environment that encourages learning and innovation.
Work Environment and Company Culture
As a remote-based representative, you'll have the flexibility to work from home with occasional in-person trainings and meetings. Our company culture is built on a foundation of:
- Innovation and creativity.
- Diversity, equity, and inclusion.
- Customer centricity.
- Collaboration and teamwork.
- Recognition and rewards for outstanding performance.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Competitive weekly salary range of $577.00 to $1,775.00, depending on location and experience.
- Incentive-based compensation with the potential to earn more.
- Comprehensive health and wellness benefits.
- 401(k) savings plan and stock incentive programs.
- Paid time off and adoption assistance.
How to Apply
If you're a motivated and customer-focused individual with a passion for sales and technology, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join the V Team at Verizon!
Apply Now