Job Description
Are you a skilled bartender with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where attention to detail and discretion are paramount? If so, we invite you to join our esteemed team at the American Airlines Admirals Club as a Lounge Bartender. As a key member of our team, you will be responsible for crafting memorable experiences for our valued customers, while upholding the highest standards of service, quality, and safety.
- *About American Airlines and the Admirals Club**
American Airlines is a globally renowned airline committed to providing exceptional travel experiences. Our Admirals Club, synonymous with luxury and comfort, offers a unique and exclusive environment for our premium customers. As a Lounge Bartender, you will be part of a dynamic team dedicated to delivering unparalleled service, while fostering a culture of excellence, professionalism, and camaraderie.
- *Responsibilities**
As a Lounge Bartender, you will be responsible for:
- Taking orders, mixing, and serving alcoholic and non-alcoholic drinks to guests at the bar and dining areas
- Coordinating and maintaining the orderly appearance of all lounge spaces
- Providing support for all lounge services, including refreshments, furniture arrangement, and meal services
- Dispensing and serving beverage refreshments to guests in the bar and lounge areas
- Preparing signature cocktails, dispensing wines, and champagnes from a specified wine list
- Ensuring cleanliness and maintenance of the bar area and utensils for a clean, sanitized, and well-stocked bar
- Setting up the bar for breakfast, lunch, and dinner service to established standards
- Operating the register, delivering all sales amounts and complimentary drink coupons to the Airline Representative
- Assisting customers with information and special needs as directed by the Airline Representative and HMSHost
- Receiving, verifying, and stocking deliveries against invoices
- Following alcohol awareness procedures to prevent intoxication and handle intoxicated guests
- Adhering to all HMSHost and airline customer service, adult beverage, and cash handling policies and procedures
- Ensuring a positive guest experience, resolving customer complaints in a manner consistent with policy and customer satisfaction
- *Essential Qualifications**
- Must meet state minimum age for serving alcoholic beverages
- Minimum of 3 years bartending experience, including work in an airport lounge or casual dine restaurant
- Knowledge of beer, wine, and spirits, along with the ability to stay updated on new beverage trends
- Demonstrated tact and discretion in interactions with premium clientele
- Ability to maintain a polished appearance aligned with service standards for our valued customers
- Friendly, enthusiastic, and outgoing demeanor while interacting with customers and coworkers
- Physical capability to lift/move up to 40 pounds, walk, bend, twist, and stand during normal job functions
- Comfortable with frequent hand immersion in water and chemical solutions
- *Preferred Qualifications**
- Previous experience working in a high-end or luxury environment
- Knowledge of mixology and craft cocktails
- Familiarity with wine and spirits inventory management
- Ability to work in a fast-paced environment with multiple priorities
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- *Skills and Competencies**
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong attention to detail and ability to maintain a polished appearance
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of beer, wine, and spirits, along with the ability to stay updated on new beverage trends
- Familiarity with cash handling and point-of-sale systems
- Ability to maintain a clean and organized workspace
- *Career Growth Opportunities and Learning Benefits**
As a Lounge Bartender at the American Airlines Admirals Club, you will have access to a range of career growth opportunities and learning benefits, including:
- Training and development programs to enhance your skills and knowledge
- Opportunities for advancement to leadership roles or specialized positions
- Tuition reimbursement and education assistance programs
- Employee assistance program and mental health resources
- Referral program – refer a friend and earn a bonus
- Opportunities to work with a diverse range of customers and colleagues
- *Work Environment and Company Culture**
As a Lounge Bartender at the American Airlines Admirals Club, you will be part of a dynamic team dedicated to delivering exceptional customer experiences. Our work environment is fast-paced and demanding, but also rewarding and challenging. We value our employees and offer a range of benefits and perks to support their well-being and career growth.
- *Compensation, Perks, and Benefits**
As a Lounge Bartender at the American Airlines Admirals Club, you will receive a competitive salary and benefits package, including:
- Health, dental, and vision insurance
- Generous paid time off (vacation, flex, or sick)
- Holiday pay
- Meal and Transportation Benefits
- 401(k) retirement plan with company match or Pension
- Company-paid life insurance
- Tuition reimbursement
- Employee assistance program
- Training and exciting career growth opportunities
- Referral program – refer a friend and earn a bonus
- *Conclusion**
If you are a skilled bartender with a passion for delivering exceptional customer experiences, we invite you to join our esteemed team at the American Airlines Admirals Club. As a Lounge Bartender, you will be part of a dynamic team dedicated to delivering unparalleled service, while fostering a culture of excellence, professionalism, and camaraderie. Apply now to embark on a rewarding career journey with us!
Apply Now