CGS Team Lead

🌍 Remote, USA 💹 Full-time 🕐 Posted Recently

Job Description

We're looking for a Team Lead to lead the CGS team, drive down costs, improve processes, and ensure a smooth guest experience. You'll work with operations teams globally and prioritize tasks to ensure world-class guest experience and team accountability.

Requirements

Experience managing a team in an operational setting
Minimum 3 years of experience managing direct reports; hospitality a plus
Proven ability to lead, prioritize and deliver with a focus on driving team performance through coaching, training and accountability
Strong affinity to people management and able to effectively lead a team by example, inspiring people to be engaged and proactive
Great communication skills, able to define clear action steps for their team members and effectively delegate
Ability to take the initiative and problem solve independently
Detail-oriented and organized
Experience in data analysis
Ability to adapt and flex to shifting priorities
Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies
Strong ability to establish positive relationships with others
Thrives in a fast paced, ever-changing, always challenging startup environment
Basic spreadsheet knowledge required i.e., Google suite
Experience in a start-up environment preferred
Must have a flexible schedule and be able to work morning, nights, weekends, holidays, etc., as business requires